Contact us
How to contact us by phone, email, or post with an enquiry about the PPSR
Common issues
Logging in with RealMe®
A RealMe login is required to log in to access a range of online services on the Personal Property Securities Register. If you can’t remember your RealMe username or password, you can use the ‘Forgot username’ or ‘Forgot password’ options on our login page.
Log in and register or maintain Secured Party GroupsWhen you may need to phone us
Phone us to get help using RealMe to log in to your PPSR online services account. For example, if you have set up more than one RealMe login and you need help identifying which login you’ve used with us.
Phone us
We're open for your calls Monday to Friday — 8.30am to 5pm, excluding public holidays.
| Your location | Number |
|---|---|
| New Zealand | Freephone: 0508 777 746 |
| Any other country | Phone: +64 3 962 2618 |
Getting help with phone calls
If English isn’t your first language let us know when you call and we’ll use our interpreting service, Connecting Now. Let us know the language you want and wait to be connected to an interpreter.
If you're deaf or have difficulty hearing, you can use the video relay service.
Email us
Use the online form to email us. We'll reply within 2 working days — or sooner if we can.
Write to us
Companies Office
Private Bag 92061
Victoria Street West
Auckland 1142
New Zealand
Courier address
Personal Property Securities Register
Level 1, 162 Victoria Street
Auckland 1010
New Zealand
Our office hours for courier deliveries are 8.30am to 5pm.
Media enquiries
Email: media@mbie.govt.nz
Other enquiries
If your enquiry is about the Companies Office or one of the other registers we administer, you can find full contact details on our main Contact us page.
Contact us — Companies Office